Privacy Policy

1. Introduction

Welcome to Second Opinion Hub, Owned & Operated by Second Aid Health Care System. We are committed to protecting your privacy and ensuring the security of your personal information and medical data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name, email address, and phone number
• Medical history and records
• Payment information
• Communication preferences

2.2 Medical Information

We collect medical information necessary to provide our second opinion services, including:

• Medical records and test results
• Diagnosis information
• Treatment history
• Specialist consultation notes

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our second opinion services
• To match you with appropriate medical specialists
• To process payments and manage your account
• To communicate with you about your requests and our services
• To comply with legal obligations and protect our rights
• To analyze usage patterns and improve our website

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Medical Specialists: We share your medical information with qualified specialists who provide second opinions
• Service Providers: We may share information with third-party service providers who assist in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to object to processing of your information
• Right to data portability
• Right to withdraw consent

6.1 Compliance with Indian Data Protection Laws

We process personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

As a Data Fiduciary, we are committed to processing personal and medical information lawfully, fairly, and for legitimate healthcare-related purposes only. We implement reasonable security safeguards to protect sensitive personal data and ensure that such data is accessed only by authorized personnel, medical specialists, and service providers involved in delivering our services.

By using our services and submitting your information, you consent to the collection, processing, storage, and sharing of your personal and medical data as described in this Privacy Policy.

You may contact us to exercise your applicable rights regarding your personal data, including correction, updating, or withdrawal of consent, subject to applicable legal and regulatory requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Grievance Redressal

If you have any complaints, concerns, or grievances regarding the processing of your personal data or use of our services, you may contact our designated grievance redressal team through the contact details provided on the website.

We will make reasonable efforts to respond to and resolve complaints within a reasonable timeframe in accordance with applicable Indian laws.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]